Outsourced IT Support Services
IT Support for SME's
Ashbourne Computers Ltd recognizes that technology is the lifeblood of all businesses and is crucial to their success. We are acutely aware of the challenges faced by SMEs in managing their IT estate effectively.
Due to their size, many SMEs find it challenging to justify the costs associated with hiring dedicated IT professionals. Instead, they often add the "IT function" to another job role. This not only places unnecessary responsibilities on the job holder but also doesn't ensure that the company is optimizing its technology use.
By opting for outsourced IT support, you can relieve your team of IT headaches while leveraging years of expertise in various aspects of IT consultancy at a fraction of the cost of a full-time employee.
Our managed IT services are tailored to meet your specific business needs. Since no two businesses are identical, it follows that no two support agreements are either. We take the time to understand your unique requirements, including business goals and potential roadblocks, before implementing a support regime that seamlessly integrates with your operations.
Service Desk Support
Expertise and Help on the Phone
Our knowledgeable staff are on hand to answer queries and support your business with our IT consultancy. We utilize remote support tools to deliver managed IT services directly to your users. Support can be provided on an ad hoc basis or through contracted outsourced IT support if Service Level Agreements (SLAs) are required.
Onsite Support
Realistically, not everything can be fixed or diagnosed remotely. In this event, our IT consultancy will visit your site to thoroughly investigate the issue and implement remediation. Any costs associated with our managed IT services or outsourced IT support will be discussed and agreed upon prior to work taking place, ensuring there are no unexpected surprises.
Managed IT Services
Cover for all your IT Needs
For companies seeking more definitive IT consultancy and management service, we offer our contract-based managed IT services.
In essence, Ashourne Computers will take responsibility for your entire IT infrastructure, allowing you to focus completely on your business.
We will invest time to understand your business and its specific requirements to ensure that our outsourced IT support meets your needs effectively.
Some examples of what could be covered include:
- Service Desk Support
- SLA's
- Key Infrastructure Monitoring
- IT Asset Management (ITAM)
- Third-party supplier management for technology not directly supported by us
- Regular reporting
- Onsite support and scheduled visits
- Windows patch management
- Infrastructure firmware updates
Partners
As Ashbourne Computers Ltd is independent, we can offer impartial advice across a range of IT hardware manufacturers. This ensures that our IT consultancy provides customers with the technology they require, free from any bias towards a specific manufacturer. Additionally, we specialize in managed IT services and outsourced IT support, helping clients find the best solutions for their needs.