Outsourced IT Support Services
IT Support for SME's
Ashbourne Computers Ltd understands that technology is the lifeblood of all businesses and is critical to the sucess of the business. We are also very aware of the challenges faced by SME's in administrating and managing their IT estate.
Due to their size many SME's simply cannot justify the expense of having dedicated IT professionals as employees and opt to add the "IT function" onto another job role. Not only is this a needless additional responsibility for the job holder but also doesn't guarantee that the company is making the best use of the technology they have.
Outsourcing your IT support removes the headache of IT from your team while ensuring that years of experience in all aspects of It can be bought into the business at far less cost than the equivalent full time employee.
Our IT Support Services are tailored to your business needs. No 2 business are identical and so it follows that no 2 support agreements are either. We will take the time to understand your specific requirements including business goals and roadblocks before implementing a support regime that seemlessly integrates with your business
Service Desk Support
Expertise and Help on the Phone
Our knowledgable staff are on hand to answer queries and to support your business. Using remote support tools to provide IT expertise direct to your users.
Support can be on an ad hoc basis or contracted if Service Level Agreements (SLA's) are required.
Onsite Support
Realistically, not everything can be fixed or diagnosed remotely. In this event we will visit your site to investigate the issue thorougly and implementing remediation. Any costs associated with this would be discussed and agreed prior to work taking place so there are no unexpected surprises.
Managed IT Services
Cover for all your IT Needs
For companies that require a more definitive IT support and management service we offer our contract based Managed IT Services.
In essence Ashourne Computers will take responsibility for your entire IT infrastructure giving you complete freedom to concentrate on your business.
We will take the time to understand your business and what requirements you have to ensure that the managed service fully meets your needs.
Some examples of what could be covered are:
- Service Desk Support
- SLA's
- Key Infrastructure Monitoring
- IT Asset Management (ITAM)
- Third party supplier management for technology not supported directly by us
- Regular reporting
- Onsite support and scheduled visits
- Windows patch management
- Infrastructure firmware updates
Partners
As Ashbourne Computers Ltd is independent we can offer impartial advice across a range of IT hardware manufacturers helping customers find the technology they require without any bias towards any particular manufacturer.